Returns & Exchanges

At Randalls, we are committed to providing you with the freshest groceries and highest quality ingredients. If you are not 100% satisfied with your purchase, you may return items within 7 days for a full refund or exchange.

Return Process

• 1.
  Review Eligibility

  Ensure your items are in their original packaging; please note that perishable goods like produce or meat must be reported within 24 hours of delivery.

• 2.
  Contact Customer Support

  Reach out to our support team via email or live chat with your order number and a brief explanation of the issue to receive a return authorization.

• 3.
  Prepare Your Return

  Pack the items securely and include your original packing slip or a printout of your digital receipt to ensure accurate processing.

• 4.
  Receive Refund or Exchange

  Once we verify your return, we will issue a refund to your original payment method or arrange for a replacement delivery at your earliest convenience.